Epivectora - Specialists in regular and deep cleaning, Malaysia

Acceptance of Terms

By accessing our website or booking a cleaning service, you agree to comply with these terms and all applicable Malaysian regulations. If you do not accept, please do not use this site or our services.

Definitions

The following terms clarify important concepts for your understanding.

‘Service’ refers to the regular and deep cleaning offerings provided by the Epivectora team.

‘User’ means any individual accessing our website or booking a service with us.

‘Site’ denotes epivectora.sbs, including all its pages and interactive features.

‘Content’ means all text, images, and information found on the site.

Service Usage

You may use our cleaning services strictly for lawful purposes and in accordance with these terms.

Eligibility

To make a booking, you must be at least 18 years old and capable of entering into legally binding agreements.

Service unavailable to those under 18.

User Responsibilities

Users are expected to provide accurate information and follow instructions for safe, effective cleaning.

Provide correct contact information for communication.

Ensure property access at scheduled cleaning time.

Notify us about pets, valuables, or special requirements.

Avoid obstructing cleaners during service.

Prohibited Uses

Certain actions are strictly forbidden.

Misrepresenting your identity or booking information.

Interfering with the cleaner's work or safety.

Using the site for illegal or harmful activities.

Posting false or misleading information about services.

Attempting to hack, overload, or disrupt our site.

Intellectual Property Rights

All website content, including branding, images, and service materials, is owned by Epivectora or licensed to us. You may not copy, reuse, or distribute site content without our written permission.

User Content

Any reviews, messages, or submissions must be lawful, truthful, and appropriate.

User Content Rights

By submitting material, you grant us a right to use it for legitimate business and service purposes.

Your Privacy Rights

We safeguard your personal information according to our privacy policy and relevant Malaysian law. See our policy for details on data use.

Privacy Policy

Disclaimer of Warranties

Our site and services are provided 'as is' without express or implied warranties of any kind.

Important Notice

We make every effort to maintain up-to-date, accurate information; however, errors and changes may occur. Please contact us for clarifications.

Limitation of Liability

Our liability is limited to the maximum permitted by Malaysian law for direct damages resulting from our service.

Indemnity

Users agree to indemnify us against claims or losses arising from breaches of these terms or wrongful use of services.

Dispute Resolution Process

If an issue arises, contact us to seek amicable resolution before taking further action.

Arbitration

Where negotiated solutions are not possible, disputes will be resolved by arbitration in Malaysia according to local rules.

This does not affect rights under Malaysian consumer protection law.

Online Dispute Resolution

We participate in mechanisms for online dispute resolution in line with Malaysian regulations.

Submit a dispute here

Severability

If any term is found invalid, other provisions remain applicable and enforceable.

Entire Agreement

These terms represent the full agreement regarding site and cleaning service usage.

Applicable Law and Jurisdiction

Malaysian law governs all agreements and disputes; local courts retain jurisdiction.

Termination

We may decline or end service if a user violates these conditions or applicable laws.

Changes

We reserve the right to amend these terms. Updated versions are effective upon posting to this page.

Contact Details

For questions or clarifications about these terms, use the contact methods below.

Email Address: content@epivectora.sbs

Phone: +6019-540 5009

Address: 76-2, Jalan Tasik Utama 5, Kuala Lumpur 57000 Malaysia

Terms and Conditions of Service