Privacy Policy Commitment
Your personal information and trust are our priorities
Introduction to Our Policy
We are committed to protecting your privacy and handling your personal information in accordance with Malaysian law and international best practices.
This privacy policy explains how we collect, use, share, and protect your data when you interact with our services at epivectora.sbs.
Information We Collect
We collect data when you reach out, use our cleaning services, or complete website forms to improve your service experience.
Directly Provided Information
- • Name, surname, and contact data you share
- • Details from messages or feedback forms
- • Service preferences or schedule requests
- • Addresses required for appointments
- • Other info you willingly submit
Automatic Data Collection
- • Device, browser type, and IP address
- • Cookies for remembering preferences
- • Pages you visit on our site
- • Timing and duration of site use
- • Interaction logs for troubleshooting
How We Use Your Data
Your information is used for service provision, communication, safety, and compliance with local Malaysian regulations.
- • To arrange and confirm cleaning sessions
- • To enhance website functionality
- • For customer support and communications
- • To maintain service quality standards
- • To comply with lawful data requests
- • For troubleshooting and site analysis
- • To protect our staff and clients
Our Promise: We do not sell your personal details or use them for purposes unrelated to stated services.
How We Share Your Data
Data sharing is limited to what is required for service and legal compliance. We respect confidentiality protocols at all times.
Third-Party Providers
Carefully chosen providers may assist with bookings, payments, or customer contact as needed.
Legal Requirements
We may disclose information if required by law in Malaysia or to defend our rights.
Usage Statistics
Aggregated, non-personal data supports business improvements.
Your Privacy Rights
You may access, change, or request deletion of your personal data in line with Malaysian regulations.
- • Request a copy of your stored data
- • Ask us to correct inaccurate details
- • Request deletion of your information
- • Obtain your data in common formats
- • Object to certain data processing
- • Request restrictions under specific conditions
To exercise these rights, please contact us directly using the information below.
Data Security Measures
We secure your data using digital safeguards, encrypted transmissions, and internal access control protocols.
Technical Protections
- • Servers located in secure Malaysian data centers
- • Site encryption using SSL certificates
- • Regular updates and security scans
- • Backups of essential business data
Organizational Standards
- • Staff background screenings
- • Mandatory privacy training annually
- • Strict data access policies
- • Incident response procedures
How Long Data Is Kept
We only retain your personal data as long as it is necessary for service, communications, or as legally required.
- • Names and contact info held during service period
- • Service and preference data retained for support
- • Support correspondence stored for quality
- • Transaction records kept securely
- • Marketing opt-in data managed as required
You may request removal of data unless local law requires retention.
Overseas Data Transfers
If cross-border transfer is necessary, we use adequate protection methods as outlined by Malaysian legislation.
- • Secure infrastructure for transfers
- • Privacy-compliant third-party partners
- • Regular reviews of international compliance
- • Client notification when applicable
Cookies and Tracking
Cookies are used for site operation, preferences, analytics, and core service delivery. See our full cookie policy for details.
Types of Cookies Used
- • Required for secure, basic site features
- • Improve speed and monitor service use
- • Remember your site and service preferences
- • Enable user-specific settings
You may manage your cookie settings in your browser or via our on-site options.
Changes to This Policy
Updates will be posted on this page with adjustment explanations, as needed for compliance.
- • Email when you are directly affected
- • Site notice for general users
- • Version/date at policy top
- • Amended changes listed below notice
You should review this page regularly for policy updates.
Contact Regarding Privacy
For privacy concerns, data requests, or clarifications, use the details below.
Epivectora
76-2, Jalan Tasik Utama 5, Kuala Lumpur 57000 Malaysia
Phone: +6019-540 5009
Email: content@epivectora.sbs
Last updated January 3, 2026
Effective from January 3, 2026